Privacy policy
Last update : October 23, 2025
This Privacy Policy explains how Frosted Slope (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.frostedslope.com(the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” means information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly via our Services may include:
• Contact details such as your name, address, phone number, and email.
• Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information such as your username, password, security questions, and other account security details.
• Customer service information such as details you choose to include in communications with us (for example, when you message us via the Services).
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information we collect about your use
We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, details about your network connection, your IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
• Companies that support our Site and Services (e.g., Shopify).
• Payment processors that collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payment to fulfill your orders and provide the products or services you requested.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How we use your personal information
Providing the Products and Services. We use your personal information to provide the Services and perform our contract with you, including to process payments, fulfill orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange shipping, and facilitate returns and exchanges.:
Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, and take action regarding potential fraudulent, illegal, or malicious activities. If you create an account, you are responsible for maintaining the security of your credentials. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis is our legitimate interest in maintaining the security of our website, pursuant to Article 6(1)(f) GDPR.
Communicating with you and improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services, and maintain our business relationship with you, pursuant to Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For details about cookies used in stores operated with Shopify, see: https://www.shopify.com/legal/cookies
We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services. We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and on other websites. Most browsers accept cookies by default, but you can set your browser to delete or reject cookies. Deleting or blocking cookies may adversely affect your experience and cause some Services to function improperly or be unavailable.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests, and for other reasons subject to this Privacy Policy. These may include:
• Vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
• Business and marketing partners to provide you with services and deliver advertising to you. These partners will use your information in accordance with their own privacy notices.
• When you ask us to disclose, or otherwise consent to our disclosure of, certain information to third parties (for example, to ship products to you or via your use of social media widgets or identity integrations).
• Our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
• In connection with a business transaction (such as a merger or bankruptcy); to comply with legal obligations; to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or third parties.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you submit content in any public area of the Services, that content will be public and accessible to anyone. We are not responsible for the privacy or security of information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated or non-controlled sites, you should review their privacy and security policies and other terms. We do not endorse and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public areas, including on third-party social media platforms, may be viewed by other users of the Services and/or users of those platforms.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly share or sell the personal information of individuals under 16 years of age.
Security and retention of your information
No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure in transit. Please do not use unsecured channels to send sensitive or confidential information. We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.
Your rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
• Right of access/knowledge.
• Right to deletion.
• Right to correction.
• Right to portability.
• Right to restrict processing.
• Right to withdraw consent where processing is based on consent.
• Right to appeal our decision if we decline your request.
• Managing communication preferences: you can unsubscribe from promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails (e.g., about your account or orders).
You can exercise these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity (for example, via your email address or account information) before responding. You may designate an authorized agent to make requests on your behalf, subject to verification.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International users
We may transfer, store, and process your personal information outside the country where you live. Your information may also be processed by employees and by third-party service providers and partners in those countries. If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Email: frostedslope@gmail.com